Welcome to Elegant Essence. These Terms & Conditions (“Terms”) outline the rules and regulations for using our website and purchasing our products. By accessing or shopping on our site, you agree to these Terms. Please read them carefully before placing an order.

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1. General Information

Elegant Essence operates this website to provide customers with access to jewelry, watches, and accessories. By using our website, you confirm that you are at least 18 years old or have parental/guardian consent to use the site.

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We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon posting to the website.

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2. Products and Descriptions

We strive to display our products as accurately as possible, including colors, materials, and dimensions. However, variations may occur due to screen differences or manufacturing adjustments.

Elegant Essence is not responsible for slight discrepancies in color or appearance.

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All products are subject to availability. We reserve the right to discontinue or modify items at any time without notice.

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3. Pricing and Payment

All prices are listed in GBP and include applicable taxes unless stated otherwise.
We accept major payment methods such as Visa, Mastercard, PayPal, Apple Pay, and Google Pay.

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Prices and availability are subject to change without notice. In the event of a pricing error, we reserve the right to cancel any affected orders and refund the full amount.

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4. Orders and Acceptance

Once you place an order, you will receive an email confirmation. This confirmation does not signify acceptance of your order — it simply acknowledges that we’ve received it.

We reserve the right to refuse or cancel any order at our discretion, especially in cases involving suspected fraud, incorrect pricing, or stock unavailability.

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5. Shipping and Delivery

We aim to process all orders within 1–3 business days. Delivery times vary based on location and shipping method, typically between 5–10 business days.

Elegant Essence is not responsible for delays caused by external factors such as courier services, customs, or weather conditions.

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Please ensure your shipping details are accurate before checkout. We are not liable for lost packages due to incorrect addresses provided by the customer.

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6. Returns and Exchanges

We want you to love your purchase. If you are not completely satisfied, you may return or exchange your item within 14 days of delivery.

Products must be unused, unworn, and in their original packaging.

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Certain items, such as custom-made or engraved pieces, are non-returnable.

Please refer to our Return Policy for full details on how to initiate a return.

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7. Intellectual Property

All content on this website — including text, images, logos, designs, and graphics — is the property of Elegant Essence and is protected by copyright and trademark laws.

You may not copy, reproduce, or distribute any material from this site without our prior written consent.

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8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you interact with our store.

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9. Limitation of Liability

Elegant Essence is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

While we ensure high-quality craftsmanship, we are not responsible for damage caused by misuse, improper care, or normal wear and tear.

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10. Governing Law

These Terms & Conditions are governed by and interpreted under the laws of England. Any disputes arising from these Terms shall be handled by the appropriate courts within that jurisdiction.